Privacy Policy

1. Who We Are

The terms “OVO Logistics,” “we,” “us,” and “our” refer to OVO Logistics and its affiliated entities, where applicable.

For applicable data protection laws, including the EU General Data Protection Regulation, OVO Logistics is the data controller of personal information collected through our website.

2. Information We Collect

We collect personal information only when it is needed to conduct business, provide services, or respond to your requests.

2a. Information You Provide Directly

• Name
• Job title
• Company name
• Business address
• Email address
• Phone number
• Payment or billing information
• Shipment or booking details
• Information submitted through forms, emails, or phone calls
• Employment related information if you apply for a job with us

2b. Information Collected Automatically

• IP address
• Browser type
• Device information
• Pages visited and usage data

We do not intentionally collect sensitive personal information.

3. How We Use Your Information

We use personal information for legitimate business purposes, including:

• Providing logistics, transportation, freight forwarding, and related services
• Communicating with customers, partners, and vendors
• Processing transactions and payments
• Managing accounts and contracts
• Responding to inquiries or service requests
• Improving our website and services
• Hiring and recruitment
• Compliance with legal and regulatory requirements
• Fraud prevention and security

We do not use your information for purposes that are incompatible with these activities.

4. Lawful Basis for Processing

Where required by law, we rely on one or more of the following legal bases:

• Performance of a contract
• Legitimate business interests
• Legal or regulatory obligations
• Your consent, where applicable

5. How We Share Information

We may share personal information with trusted third parties only as necessary to operate our business, including:

• Transportation and carrier partners
• Warehousing and fulfillment providers
• Customs brokers and regulatory authorities
• IT, hosting, and security providers
• Payment processors
• Professional advisors such as legal, accounting, and audit firms

We do not sell personal information for monetary consideration.

If OVO Logistics is involved in a merger, acquisition, or asset sale, relevant personal information may be transferred as part of that transaction.

6. International Data Transfers

Your information may be processed or stored in countries where we or our service providers operate.

When transferring personal data internationally, including outside the European Economic Area, we use appropriate safeguards such as contractual protections to ensure your data remains protected.

7. Data Retention

We retain personal information only for as long as necessary to fulfill contractual obligations, maintain business relationships, comply with legal or regulatory requirements, and resolve disputes or enforce agreements.

Retention periods vary depending on the nature of the information and our relationship with you.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable core website functionality, improve site performance, and analyze usage trends.

You can control cookies through your browser settings. Disabling cookies may affect certain site features. We do not use cookies for third party behavioral advertising.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no system is completely secure. We cannot guarantee absolute security of data transmitted over the internet.

10. Do Not Track

Our website does not currently respond to Do Not Track browser signals.

11. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Request a copy of your data
• Opt out of certain data uses where applicable

Requests are subject to legal and contractual limitations.

12. U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have additional rights under applicable privacy laws.

OVO Logistics does not sell personal information and does not knowingly collect personal information from minors under the age of 16.

You may submit privacy requests as described below.

California Privacy Rights

If you are a California resident, California law provides you with certain rights regarding your personal information.

OVO Logistics does not sell personal information for monetary consideration and does not knowingly collect personal information from minors under the age of 16.

Your Rights

Subject to certain limitations, California residents may have the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected
• Request correction of inaccurate personal information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information, if applicable
• Not be discriminated against for exercising these rights

How to Submit a Request

You may submit a verifiable consumer request by emailing us at support@ovologistics.com.

We may request additional information to verify your identity before responding to your request.

13. Third Party Websites

Our website may link to third party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our website after changes means you accept the updated policy.