Privacy Policy

Effective Date: January 01, 2026

This Privacy Policy explains how OVO Logistics collects, uses, protects, and shares personal information when you visit our website, use our services, communicate with us, or interact with us in the course of business.

This Policy applies to personal information collected through our website, business operations, customer relationships, vendor relationships, recruiting activities, and related logistics services.

1. Who We Are

The terms “OVO Logistics,” “we,” “us,” and “our” refer to OVO Logistics and its affiliated entities, where applicable.

For purposes of applicable data protection laws, including the European Union General Data Protection Regulation, OVO Logistics may act as the data controller for personal information collected through our website and certain business interactions.

2. Information We Collect

We collect personal information only as needed to operate our business, provide services, respond to inquiries, manage relationships, and comply with legal obligations.

Information You Provide to Us

We may collect information that you provide directly, including:

• Name
• Job title
• Company name
• Business address
• Email address
• Phone number
• Payment or billing information
• Shipment, booking, or delivery details
• Information submitted through website forms, email, phone calls, or other communications
• Employment-related information if you apply for a job with us

Information Collected Automatically

When you visit our website, we may automatically collect limited technical information, including:

• IP address
• Browser type
• Device information
• Pages visited
• Usage data and website activity

We do not intentionally collect sensitive personal information unless it is necessary for a specific business, legal, or operational purpose.

3. How We Use Personal Information

We use personal information for legitimate business purposes, including to:

• Provide logistics, transportation, freight forwarding, warehousing, fulfillment, and related services
• Communicate with customers, partners, vendors, and service providers
• Process transactions, invoices, and payments
• Manage customer accounts, contracts, and business relationships
• Respond to inquiries, service requests, and support needs
• Improve our website, services, systems, and customer experience
• Evaluate job applicants and manage recruiting activities
• Comply with legal, regulatory, customs, tax, and contractual requirements
• Protect against fraud, unauthorized activity, security threats, and misuse of our services

We do not use personal information for purposes that are incompatible with the purposes described in this Policy.

4. Legal Bases for Processing

Where required by applicable law, we rely on one or more legal bases to process personal information, including:

• Performance of a contract
• Our legitimate business interests
• Compliance with legal or regulatory obligations
• Consent, where required or appropriate

Where we rely on consent, you may have the right to withdraw that consent at any time, subject to applicable legal or contractual limitations.

5. How We Share Personal Information

We may share personal information with trusted third parties only as necessary to operate our business, provide services, or comply with legal obligations. These third parties may include:

• Transportation and carrier partners
• Warehousing, fulfillment, and distribution providers
• Customs brokers and regulatory authorities
• Technology, hosting, security, and software providers
• Payment processors and financial institutions
• Professional advisors, including legal, accounting, audit, and insurance providers
• Government agencies, courts, or regulators when required by law

We do not sell personal information for monetary consideration.

If OVO Logistics is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

6. International Data Transfers

Your personal information may be processed, stored, or accessed in countries where OVO Logistics, its affiliates, or its service providers operate.

When personal information is transferred internationally, including outside the European Economic Area, we use appropriate safeguards where required by law. These safeguards may include contractual protections or other legally recognized transfer mechanisms designed to protect personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including to:

• Provide services
• Maintain business records
• Manage customer, vendor, and partner relationships
• Comply with legal, tax, customs, accounting, and regulatory obligations
• Resolve disputes
• Enforce contracts and protect our rights

Retention periods vary depending on the type of information, the nature of our relationship with you, and applicable legal or operational requirements.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support core website functionality, improve performance, understand usage trends, and enhance the user experience.

You can control cookies through your browser settings. Disabling cookies may affect certain features or functionality of the website.

We do not use cookies for third-party behavioral advertising.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we take steps to protect personal information, we cannot guarantee absolute security.

10. Do Not Track

Some browsers offer a “Do Not Track” signal. Our website does not currently respond to Do Not Track browser signals.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Request restriction of or objection to certain processing
• Request a copy of your personal information
• Opt out of certain uses or disclosures, where applicable

These rights may be subject to legal, contractual, operational, or verification requirements.

To submit a privacy request, please contact us using the information provided in the Contact Us section below.

12. U.S. State Privacy Rights

Residents of certain U.S. states, including California, may have additional rights under applicable privacy laws.

OVO Logistics does not sell personal information for monetary consideration. OVO Logistics does not knowingly collect personal information from minors under the age of 16.

California Privacy Rights

If you are a California resident, California law may provide you with specific rights regarding your personal information, subject to certain exceptions. These rights may include the right to:

• Request disclosure of the categories of personal information we have collected
• Request disclosure of the specific pieces of personal information we have collected
• Request information about the categories of sources from which personal information is collected
• Request information about the purposes for collecting personal information
• Request information about the categories of third parties with whom personal information is shared
• Request correction of inaccurate personal information
• Request deletion of personal information
• Opt out of the sale or sharing of personal information, if applicable
• Not be discriminated against for exercising your privacy rights

How to Submit a California Privacy Request

California residents may submit a verifiable consumer request by contacting us at:

Email: support@ovologistics.com

We may request additional information to verify your identity before processing your request. If you submit a request through an authorized agent, we may require proof that the agent is authorized to act on your behalf.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make updates, we will post the revised Policy on this page and update the effective date.

Your continued use of our website or services after an updated Privacy Policy is posted means the updated Policy applies to your continued interactions with us.

15. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us at:

OVO Logistics
Email: support@ovologistics.com

Please include enough detail in your request so we can properly review and respond.